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Which is the 7p marketing strategy? define new 3p and give examples for them.
Which of the 7 Ps of marketing is especially crucial in the service industry?
Which of the following is a characteristic of a well-designed service system?
_____ is the level of service that a customer wishes for or hopes to receive.
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Which of the following would be considered a service department for an airline
From the following list, select all of the items that are aspects of service failure.
Which of the following service experiences would a person most likely remember
Which of the following is customers responsibility with respect to AWS Lambda service?
Which of the following AWS service allows for effective cost management of multiple AWS accounts?
Which AWS service allows for effective cost management of multiple AWS accounts
Telecommunication companies offering fixed wireless service require franchise licenses
What type of software works with hardware to provide a particular service from one computer to others on the network?
What refers to the public promotion of a product or service through some form of media?
What the customer expects from a service is called the primary service package?
Advertisements that concentrate on the dominant traits of a product or service use a ______ appeal.
What is the difference between manufacturing operations and service operations?
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Where should the database be stored a DaaS server a local service that you purchase
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What AWS service can help you monitor manage services and also provide data and actionable insights?
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Which could be limiting constraints in the four dimensions of service management
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In which type of service are guests served from a tableside cart called a gueridon?
What are the major factors that influence customer expectations for desired service list and explain each there are six?
What does the ICMP flood does as a type of denial of service attack site an example?
Which AWS service gives a company the ability to use a private dedicated connection between a VPC and an on
Which AWS service or feature can be used to find availability status information on all AWS services?
The amount of a good or service that a consumer is willing and able to buy at each particular price
The predetermined cost of performing an operation or producing a good or service
What is the term that means evaluating, for a healthcare service, the appropriateness
Which of the following is not a characteristic of a consumer (b2c) service experience?
Which of the following would not be considered a service department in a hospital
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True or false: in service industries, customer loyalty is independent of customer effort.
Is a non personal indirectly paid presentation of an organization good or service?
The cost of a good or service, determined by the interaction of supply and demand
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What is a specified amount that the patient must pay toward the charge for professional services rendered at the time of service?
To find the ____________, subtract the debt service from the net operating income.
Which practice has a purpose that includes helping the organization to maximize value?
Which service management dimension is focused on activities and how these are coordinated
According to your text, the ultimate goal of delivering superior customer service is to
A ________ is a temporary endeavor undertaken to create a unique product, service, or result.
Ensuring the clients comfort during the service describes which service essential?
Each promised good or service should be accounted for as a performance obligation only if it is
Which of the following statements about the career civil service is most accurate?
Which of the following is a service provided by the Internet that uses universally accepted standards for storing retrieving?
Which of the following refers to the knowledge and competence of service providers and the ability to convey trust and confidence?
Which of the following represents the most fundamental difference between a product and a service?
Which of the following is not a service that a buyers agent would typically provide
What service replaces the older indexing service to provide indexed search results?
A prospective employee will have to take a civil service exam before getting a job as a
What are the psychological benefits that the customer may sense only vaguely called?
Combine two or more firms involved in different stages of producing the same good or service
Is defined as the inability of the production and consumption of service to be detached?
Which of the following tools is used to scan a web server for the vulnerability that can be exploited and can compromise the server?
Why are managed care plans regarded as health insurance how do managed care plans differ from traditional insurance?
What type of data storage is often used in platform as a service (paas) arrangements?
Prices should primarily just reflect the cost involved in making a product or service
Which step in the financial planning process is often the most difficult to complete?
What is a disadvantage of some self service technologies like ATMs or grocery store scanning stations multiple choice question?
Are any unique and verifiable product result or capability to perform a service that must be produced to complete a process phase or project?
What is a temporary endeavor undertaking to create a unique product service or result?
Which of the following statements is true regarding the consent to service of process?
When ordering items online shipments usually ship most inexpensively through the US Postal Service with delivery occurring up to later?
Customer service occurs only post purchase when customers have questions or complaints
Which of the following is a hosting service that is located remotely from a companys data center?
Precise capacity design or the rate of service utilization (ρ), is application specific
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Which of the following describes a consumer good or service that is usually low priced?
Which of the following is a nonaudit service that auditors are prohibited from providing to a client contemporaneously with an audit?
When a small change in price causes a large change the demand for a different good or service those goods or services are likely?
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Pay as you go policy does not apply for cloud service models - is this statement valid?
Is primarily concerned with determination of cost of a product service a process or an operation?
At what point would you gain agreement to move forward during the consult service essential?
Which of the following is not a standard used in effective performance appraisal systems a competencies b behavior c years of service D traits?
Why is the equality level of a product an important product/service management decision?
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To ensure the success of an organizations customer service, a service professional should
What cloud service model involves providing applications through an online user interface
Which of the following statements about customer satisfaction and service quality is true?
Which type of attack can be used to flood a Web site with so much traffic that it can no longer provide its intended service?
The most important factor for improving employee satisfaction in the service-profit chain is
Service operations are more difficult to control if they have a(n) ___ of customer contact.
Which of the following are characteristics of a well-designed service system? check all that apply.
Which of the following are NOT within the scope of service asset and configuration management
Which of the following is not a purpose of service asset and configuration management SACM )? To?
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Is the amount of a good or service that is made available for sale at a given price point?
The blank______ strategy offers a new product or service to a firms current target market.
What is the ability for a system to respond to unexpected failures or system crashes as a back up system immediately and automatically takes over with no loss of service?
Which term refers to a set of independent organizations involved in the process of making a product or service available for use or consumption?
Is a set of interdependent organizations that help make a product or service available for use or consumption by the consumer or business user is known as?
Is a set of interdependent organizations that help make a product or service available for use or consumption by the consumer?
Which of the following refers to the characteristics of a service that means that it is impossible?
In the context of service enthusiasm, which of the following statements is true of reputation?
What is the term for qualities or characteristics of a product or service that are designed to provide value to a buyer?
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